Terms and conditions of use

TERMS AND CONDITIONS OF USE

SALES TERMS

1. GENERAL TERMS AND CONDITIONS

1.1. These general terms and conditions apply to the relationships arising between customers of JAVERSHOES.EE (hereinafter referred to as the "Customer") and the owner of JAVERSHOES.EE, Arnedo OÜ (hereinafter referred to as "JAVERSHOES.EE"), when purchasing goods.

1.2. These general terms and conditions cannot contradict the existing laws of the Republic of Estonia and, when necessary (in case of disputes or lack of information), they are supplemented by the specified norms.

1.3. In addition to these terms, the relationship between the Customer and JAVERSHOES.EE is regulated by product information, pricing policy, the right to withdraw from the purchase, and the claims procedure.

1.4. JAVERSHOES.EE reserves the right to unilaterally amend these terms, product descriptions, and prices for the purpose of improving efficiency, competitiveness, further development, and product range enhancement or reorganization. Changes and additions to the terms and prices for goods come into effect from the moment of their publication on the page www.JAVERSHOES.EE. If the Customer has placed an order before the changes take effect, the conditions in effect at the time of order placement apply to the Customer, except in cases provided by law or these terms.

1.5. JAVERSHOES.EE and the Customer wish to conduct transactions based on the conditions set forth in this document through the JAVERSHOES.EE website at www.JAVERSHOES.EE. By confirming their order and making a prepayment on the JAVERSHOES.EE website, the Customer acknowledges that they have read and agree to the sales terms.

2. JAVERSHOES.EE PRICE LIST

2.1. Prices for products sold on the JAVERSHOES.EE website are listed in euros and do not include delivery costs.

2.2. The cost of delivering the product depends on the delivery method selected by the Customer when placing the order.

2.2.1. Through the SmartPOST OÜ pickup point within the Republic of Estonia.

2.2.2. Through the Omnova Post24 OÜ pickup point within the Republic of Estonia and Republic of Latvia and Republic of Lithuania

2.2.3. Through the DHL, Packeta, DPD or Itella pickup point within the European Union and the United Kingdom

2.3. JAVERSHOES.EE reserves the right to adjust prices. If the Customer placed an order before the changes take effect, the price specified in the order confirmation at the time of order placement applies, provided the order is not canceled for reasons stated in section 6.2.

2.4. Additional information about delivery methods and their costs is provided in the "How to Buy?" guide.

3. CART AND ORDER PLACEMENT

3.1. The Customer's cart is created when they click the "Add to Cart" button.

3.2. Adding items to the cart does not obligate the Customer to make a purchase.

3.3. The Customer can modify the quantity of items in the cart and remove items if necessary.

3.4. Items in the cart are available to other customers until the order is confirmed, and adding items to the cart does not reserve them.

3.5. To place an order, the Customer clicks the "Place Order" button.

3.6. When placing an order, the Customer selects a convenient delivery method and payment method and verifies the accuracy of the billing and delivery addresses provided.

3.7. The accuracy of the information provided in the order affects the smooth delivery of purchased items and possible additional expenses. After clicking the "Confirm Order" button, an order confirmation is automatically sent to the Customer's email address. Until the order is confirmed, the items are also available to other customers.

3.8. The sales contract is considered concluded when the Customer pays the order amount within the specified period to the JAVERSHOES.EE bank account based on the order confirmation.

3.9. The step-by-step purchase process can be found in the "How to Buy?" guide.

4. PAYMENT FOR ORDERED GOODS

4.1. The Customer can choose a convenient payment method when placing an order.

4.2. Through Swedbank, SEB, Luminor, LHV, or Revolut bank cards, by clicking the "Return to Seller" button after payment.

4.3. By bank transfer based on the order confirmation within 3 calendar days from the order confirmation date.

4.4. Through a PayPal account using a credit card.

4.5. The order can be paid using another convenient method (in a bank or through a payment terminal).

4.6. In the case of international transfers, the Customer pays a commission according to the bank's tariffs.

4.7. After placing an order and making the payment, the Customer will receive an automatic order confirmation at the email address provided.

4.8. If the Customer does not receive an order confirmation at their email address, it means the order was processed incorrectly, the Customer's mailbox is full, or an incorrect email address was provided. If an order confirmation is not received within 1 hour from order placement, please contact info@javershoes.ee.

4.9. If the Customer does not pay the order within 3 calendar days from the order placement date, JAVERSHOES.EE considers that the Customer is canceling the purchase and cancels the order. Before canceling the order, a reminder will be sent to the Customer's email address.

5. DELIVERY AND TRANSFER OF GOODS

5.1. After concluding the contract in accordance with the terms in section 3.8. and provided section 1.5. is met, the goods will be delivered to the address specified by the Customer during order placement.

5.2. The Customer can choose a convenient delivery method:

5.2.1. Through the SmartPOST OÜ pickup point within the Republic of Estonia.

5.2.2. Through the Omnova Post24 OÜ pickup point within the Republic of Estonia Republic of Latvia and Republic of Lithuania

5.2.3. Through the DHL, Packeta, DPD or Itella pickup point within the European Union and the United Kingdom

5.3. The ordered product is packaged and dispatched on business days within 2 business days after the funds are received in the JAVERSHOES.EE account.

5.4. The delivery time of the product depends on the selected delivery method during order placement:

5.4.1. Through the SmartPOST OÜ pickup point within the Republic of Estonia - 1-4 business days after dispatching the order.

5.4.2. Through the Omniva Post24 OÜ pickup point within the Republic of Estonia - 1-4 business days after dispatching the order.

5.4.3. Through the Omniva or DPD pickup point within Latvia and Lithuania - 1-4 business days after dispatching the order.

5.4.4. Through the DHL, Packeta, DPD or Itella pickup point within the European Union and the United Kingdom - 4-7 business days after dispatching the order.

5.5. In case of a change in the delivery address, JAVERSHOES.EE requests the Customer to notify about the new information as soon as possible.

6. CANCELLATION OF ORDER AND RETURNS

6.1. The customer has the right to cancel their order after making the payment but before the ordered goods are handed over by JAVERSHOES.EE. The customer must notify this with a corresponding statement to info@JAVERSHOES.EE. The prepayment for the canceled order will be refunded to the customer's bank account as soon as possible but no later than 30 days from the termination of the contract (according to § 56, paragraph 3 of the Consumer Protection Act).

6.2. JAVERSHOES.EE reserves the right to cancel the customer's order if the customer has not paid the amount specified in the order confirmation to Flossy Eesti OÜ's bank account within 3 calendar days from the order confirmation. A reminder will be sent to the customer's email address before canceling the order.

6.3. If the product is unsuitable or does not meet the customer's expectations, the customer has the right to withdraw from the contract within 14 days from the receipt of the product. Before returning the product, the customer must notify JAVERSHOES.EE by sending information with their details and prepayment account number to info@javershoes.ee.

6.4. The returned product must be undamaged, unused, with labels, in its original and undamaged packaging, if available.

6.5. The customer is responsible for the expenses related to returning the product, except in cases where the delivered product does not meet expectations.

6.6. If the customer wants to exchange the received product for a different size or another item, they must return the order and place a new order for the desired item.

6.7. If the product has damages that were not detected during external inspection and did not occur upon opening the package, or if the product does not match what was ordered by the customer, JAVERSHOES.EE bears the return expenses. When returning the product, the customer must attach a receipt of postal expenses to the shipment or send it to info@JAVERSHOES.EE.

6.8. To exercise the right to return a product, the customer must carefully open the product's packaging without damaging it. If the returned product is damaged, and this damage is due to improper use of the product, the customer's fault, or negligence on the part of the customer, JAVERSHOES.EE reserves the right to withhold the amount corresponding to the decrease in the product's value from the refund to the customer.

6.9. The returned product must be delivered to JAVERSHOES.EE within 14 days from the submission of the return request.

6.10. More information about returns and exchanges can be found in the "Right of Return" section.

7. RIGHT TO COMPLAINT AND RETURN OF NON-CONFORMING GOODS

7.1. In accordance with § 218 paragraph 2 of the Consumer Protection Act, the customer has the right to file a complaint within two years from receiving the product. If a defect arises within the first six months, it is presumed that the defect existed at the time of purchase, and the nature of the defect must be determined by the seller.

7.2. If the defect is of a technical nature, the customer may request the repair of the product, and if repair is impossible or ineffective, they may request a replacement or a refund.

7.3. When identifying a non-conformity with the requirements, the customer must send an email to info@javershoes.ee with the following information:

7.3.1. Name and contact details of the customer;

7.3.2. Date of filing the complaint;

7.3.3. The defect of the product, if possible, attach photos;

7.3.4. The customer's demand from JAVERSHOES.EE;

7.3.5. Order number.

7.4. This statement must be sent no later than 2 months from the date of discovering the defect. If the deadline is not met without valid reasons, the customer loses the right to demand free repair of the product or the replacement of the part by JAVERSHOES.EE.

7.5. JAVERSHOES.EE is not responsible for:

7.5.1. Damage to the product caused by the customer's fault or negligence;

7.5.2. Defects arising from the improper use of the product by the customer;

7.5.3. Natural wear and tear of the product during its normal use.

7.6. More information about non-conforming goods and filing complaints can be found in the "Right to Complaint" section.

8. LIABILITY AND FORCE MAJEURE

8.1. JAVERSHOES.EE is responsible to the customer for the damages caused by the breach of these JAVERSHOES.EE terms and conditions only in cases and to the extent provided by the current legislation of the Republic of Estonia.

8.2. The customer is responsible to JAVERSHOES.EE for the damages caused by the breach of these terms and conditions by the customer only in cases and to the extent provided by the current legislation of the Republic of Estonia.

9. Neither party is responsible to the other, and its conduct is not considered a breach of these terms and conditions in the case of delays or non-performance of its obligations if such delays or non-performance are caused by circumstances beyond the control of the respective party (force majeure).

10. JAVERSHOES.EE does not compensate for any moral damage that may be caused to the customer due to changes in delivery times, prices, and other conditions under these terms and conditions.

11. OTHER TERMS

11.1. JAVERSHOES.EE uses the personal data provided by the customer only to fulfill the customer's order. JAVERSHOES.EE does not disclose information obtained during the purchase process to third parties, except for delivery partners and as required by law.

11.2. JAVERSHOES.EE reserves the right to send information about new products and special offers to the customer if the customer has subscribed to JAVERSHOES.EE's newsletter. The customer has the right to delete their data from JAVERSHOES.EE's database.

11.3. In cases not regulated by these terms and conditions, the customer and JAVERSHOES.EE are guided by the current legislation of the Republic of Estonia and other regulations governing the relationship between the parties.

11.4. All disputes and disagreements arising from the implementation of these terms and conditions are primarily resolved by negotiation between the parties. If the parties cannot resolve disputes arising from this Agreement through negotiations, both the customer and JAVERSHOES.EE have the right to protect their rights by applying to the Consumer Complaints Commission.