Privacy policy

CONDITIONS FOR PROCESSING PERSONAL DATA
The data controller of the online store WWW.JAVER.EE is Flossy Eesti OÜ (registration code 12992917) located at Harju County, Rae Municipality, Järveküla, Noole tee 14-4, 75304, phone (+372) 5036075, email info@javershoes.ee.

We are committed to protecting the privacy of our customers and users. Therefore, we have prepared these privacy policy principles that govern the collection, use, disclosure, transfer, and storage of customer data. Our online activities comply with all relevant European Union legislation and Estonian laws.

Personal data processed

Personal data refers to information collected by Flossy Eesti OÜ to identify or contact an individual.
The collection of personal data may occur with the customer's consent as follows:

• Providing contact details (e.g., name, postal address, phone number, email address) on our website or in-store.
• Using the website through customer account information or cookies.
• Making purchases or orders in our e-shop (the e-shop may request the submission of personal and specific information voluntarily). Required personal data may include name, address, postal code, email address, and phone number.
• Submitting installment applications.

Purpose of processing personal data

• To manage customer orders and deliver goods.
• Purchase history data (date of purchase, product, quantity, customer data) is used to compile an overview of purchased goods and services and analyze customer preferences.
• Bank account numbers are used for refunding payments.
• Personal data such as email, phone number, and customer name are processed to resolve issues related to goods and services (customer support).
• The IP address or other online identifiers of the online store user are processed to provide the online store as an information society service and for website usage statistics.

Legal basis

• Personal data is processed to fulfill a contract concluded with the customer.
• Personal data is processed to comply with legal obligations (e.g., accounting and resolving consumer disputes).

Recipients of personal data

• Personal data is forwarded to the online store's customer support for managing purchases and purchase history and solving customer issues.
• The name, phone number, and email address are forwarded to the delivery service provider chosen by the customer. For courier deliveries, the customer’s address is also provided.
• Personal data may be shared with IT service providers to ensure the functionality or hosting of the online store.

Security and access to data

• Personal data is stored on servers located in European Union member states or countries that have joined the European Economic Area. Data may also be transferred to countries whose data protection level the European Commission has deemed adequate, as well as to US companies that adhere to the Privacy Shield framework.
• Access to personal data is granted to employees of the online store who need it to resolve technical issues related to the use of the online store and to provide customer support.
• The online store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
• The transfer of personal data to the online store’s authorized processors (e.g., transport service providers, hosting providers) takes place under agreements ensuring adequate safeguards for personal data processing.

Accessing and correcting personal data

• Personal data can be accessed and modified in the user profile of the online store. If the purchase was made without an account, the data can be accessed via customer support. Data collected can be reviewed, modified, or supplemented in the "MY ACCOUNT" section of our website.

Withdrawal of consent

• If personal data processing is based on customer consent, the customer can withdraw the consent by notifying customer support via email.

Retention

• Upon closing the customer account, personal data will be deleted unless such data is required for accounting or resolving consumer disputes.
• If the purchase was made without a customer account, the purchase history is retained for three years.
• In case of disputes related to payments or consumer claims, personal data is retained until the claim is fulfilled or the limitation period expires.
• Personal data necessary for accounting purposes is retained for seven years.

Deletion

• To delete personal data, please contact customer support via email. A deletion request will be responded to within one month, specifying the data deletion period.

Transfer

• A request for the transfer of personal data submitted via email will be responded to within one month. Customer support will verify identity and inform about the transferable personal data.

Direct marketing messages

• The email address and phone number are used for sending direct marketing messages if the customer has given consent. If the customer does not wish to receive such messages, they can unsubscribe via the link in the email footer or contact customer support.

Dispute resolution

• By using our website, you agree to these principles. For any questions or concerns regarding the privacy policy or data processing, please contact us.
• Disputes related to personal data processing are resolved via customer support (info@javershoes.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).